Refunds & Cancellation

At Durole Official, we value customer satisfaction and aim to provide high-quality products with a smooth shopping experience. Please read our policy carefully before placing your order.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing them by contacting us directly.

  • Once your order has been processed or shipped, it cannot be cancelled.

2. Refund Policy

  • We do not offer refunds for change of mind or personal preference.

  • Refunds are only provided in the case of damaged, defective, or incorrect items.

  • To request a refund, you must contact us within 24 hours of receiving your order with photo or video proof.

3. Exchange Policy

  • If you receive the wrong size, color, or a defective product, we will offer an exchange of the same product (subject to availability).

  • Exchanges must be requested within 3 days of delivery.

  • The product must be unused, unworn, and in its original packaging.

4. Non-Returnable Items

For hygiene and safety reasons, lingerie, nightwear, and intimate apparel cannot be returned or exchanged unless they are defective or incorrect.

5. How to Request a Refund or Exchange

Please contact us via:

Include your order number, a clear description of the issue, and photos/videos as proof.

6. Shipping Costs

  • If the return or exchange is due to our mistake (wrong or damaged item), we will cover the return shipping costs.

  • If the return is due to customer reasons (such as wrong size ordered), the customer will be responsible for shipping costs.

Durole Official reserves the right to refuse returns or refunds if the product does not meet the above conditions.