Return & Exchange

At Durole Official, we take pride in providing premium-quality products. We want every purchase to meet your expectations. Please read our Return & Exchange policy carefully before placing your order.

1. Eligibility for Return & Exchange

We accept returns and exchanges only if:

  • You received a wrong product (different from your order).

  • The product is damaged or defective on arrival.

  • The size or color is different from what you ordered.

2. Non-Returnable Items

For hygiene and safety reasons, lingerie, nightwear, and intimate products cannot be returned or exchanged unless they are defective or incorrect.

3. Conditions for Return & Exchange

  • The product must be unused, unworn, and in its original packaging.

  • You must contact us within 3 days of delivery.

  • You must provide a clear photo or video as proof of the issue.

4. Process to Request a Return or Exchange

To start a return or exchange:

  1. Contact us via:

  2. Provide your order number, proof of issue, and reason for return/exchange.

  3. Our team will review your request and guide you through the process.

5. Shipping Costs

  • If the return or exchange is due to our mistake (wrong or damaged product), we will cover the return shipping costs.

  • If the return is due to customer reasons (e.g., wrong size ordered), the customer will bear the shipping charges.

6. Final Decision

Durole Official reserves the right to approve or reject return and exchange requests based on the above conditions.